For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
How can I download data for a particular compound?
… the data you require. Our search functionality allows you to search the CSD by a number of different methods including sub-structure searches, compound name …
I have renewed my licence, how can I make sure the expiry date has been extended?
… Action required for academic customers renewing for 2023 For most academic customers your licence now expires on the 31st of December. Usually you keep …
How do I obtain ConQuest, Mogul or GOLD?
… The majority of CSD-Portfolio functionality, such as the data, ConQuest, Mogul and GOLD, is contained in the CSDS download. You can obtain download links …
Is CCDC CSD software affected by the CVE-2021-44228 vulnerability?
… and services where our data or software is utilised or linked to - CCDC is not responsible for the maintenance of such systems and we would recommend customers …
What is the the Service Level Agreement for support of CCDC customers?
… CCDC has three tiers of Service Level Agreement (SLA) which are based on the type of customer account: Standard: Our academic partners Enhanced: Our …CellCheckCSD ConQuest CSD CSD Editor CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials CSD-Theory enCIFer GOLD Hermes IsoStar Mercury Mogul SuperStar WebCSD
Where can I find my customer number and activation key?
… CCDC licence details consist of A customer number (a whole number, up to 6 digits) An activation key (6 blocks of 6 characters, for example …
Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
… Some customers have experienced issues on macs such as difficulty selecting atoms and scaling issues. We have found in these cases the customer is often using …
How do I sign into WebCSD and what are the benefits of signing in?
… registered to a CSD campus licence (we are unable to support IPv6). By entering a valid CCDC customer number and activation key once signed in. To do this you …
Can I send data after publication?
… We always appreciate receiving a copy of your data. The deposition should include the list of authors and the full journal reference. If it duplicates data we …
How can I see details of my licence and the activations I have?
… are not already you will need to log in to the CCDC website. Then enter the customer id and activation key details for the licence you want to review. The licence portal …