What can we help you with?
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How do I reference the CSD web interface?
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What are the benefits of signing in to the CSD web interface?
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It looks like I’m using a new version of the CSD web interface – why are some features behaving strangely?
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What is expected to happen to WebCSD (version 1)?
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I have not published my data within a year of deposition, can I extend the embargo period?
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What is the difference between the ‘exact’ and ‘substructure’ settings in Structure Search?
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How are 2D chemical diagrams generated during the CSD Deposition process?
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What happens if the 2D chemical diagram created during the CSD Deposition process is incorrect?
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Why is a 2D chemical diagram not created for one of my structures during the CSD Deposition process?
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What happens to any additional email addresses that I add during the CSD Deposition process?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- How can I share a structure I have deposited?
- One of my structures isn’t listed on ‘My Structures’ what should I do?
- What is a Reduced Cell Check and what should I do if the structure I am depositing has hits?
- Why have I found surprising results when structure searching in WebCSD v2?
- Why have I been redirected from WebCSD v1?