For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How do I reference the CSD web interface?
-
What are the benefits of signing in to the CSD web interface?
-
It looks like I’m using a new version of the CSD web interface – why are some features behaving strangely?
-
I have not published my data within a year of deposition, can I extend the embargo period?
-
How are 2D chemical diagrams generated during the CSD Deposition process?
-
What happens if the 2D chemical diagram created during the CSD Deposition process is incorrect?
-
Why is a 2D chemical diagram not created for one of my structures during the CSD Deposition process?
-
What happens to any additional email addresses that I add during the CSD Deposition process?
-
What is an ORCID iD?
-
How can I deposit large CIF files?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- Mogul/MOE Interface Setup Instructions
- How do I select multiple elements for a query atom in a WebCSD substructure search?
- PreQuest
- How do I view anisotropic displacement parameters (ADPs) for CSD entries?
- After installing the CSD System software on Ubuntu some desktop shortcuts are blank and when clicked on say they are untrusted