For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How can I download data for a particular compound?
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How should the deposition number for a CSD Communication be referenced in a paper?
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What are the criteria for deposition to the CCDC?
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How do I get Mercury to recognise that I have a version of the CSD database installed?
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What is CSD-Xpedite?
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What happens to my data once they have been submitted?
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Finding data from the journal Angewandte Chemie
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Retractions in the Cambridge Structural Database
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How can I purchase additional licences?
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What should I do if checkCIF/PLATON times out during the web deposit process?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
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- Use of ConQuest's 3D Visualiser on Mac Retina Displays
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