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CCDC > Support and Resources

Support and Resources

Helping you get the most out of the CSD data and software.

Use these pages to get support, find licensing information, view documentation and other resources, and download software.

Support

Driving forward structural science and need help with your CCDC tools? Our team of dedicated experts are on-hand to assist.

Contact Support

Support FAQs

Find answers to commonly asked questions.

Browse support FAQs

Downloads

Download the latest CSD data and software, including our free software.

Download CSD Data and Software

Documentation and Resources

Get user guides, case studies, posters, release notes, data sheets, installation guides and more.

Documentation & Resources

YouTube Channel

Check out our short ‘How To’ videos showcasing tips and tricks from our team of scientists.

CCDC YouTube Channel

Customer Support Portal

Submit and view your support tickets on our customer support portal.

Customer Support Portal

Support Blog

Find blogs about how to get the most out of the CSD and CCDC software.

CSD
Software
WebCSD

How to get help with the CSD and CCDC software

CSD Python API

Download scripts for the CSD Python API from the CSD GitHub repository

CSD System

Licensing updates

CSD System
Licensing
Release 2021.3

How can I manage my CSD licence?

Computational Chemistry
Conformation
CSD Conformer Generator
CSD Python API
CSD-Discovery
CSD-Materials
Release 2021.1
Smiles

How to generate a 3D molecular structure from a SMILES string

CSD Landscape Generator.
CSD-Theory
Polymorph
Solid Form Informatics

How to Generate a Solid Form Landscape without a Crystal Structure with CSD Landscape Generator

Mercury
Science Communication

How to generate videos of molecules from Mercury

CSD
CSD Database
CSD System
Organometallic Complexes
Organometallic Ligands

How to search the CSD for complexes with common organometallic ligands

Cheminformatics
CSD Python API
Release 2021.3
SMARTS
Smiles

How to use SMARTS and SMILES in Mercury and the CSD Python API

Aromatics Analyser
CSD-Materials

How to use the Aromatics Analyser

CSD
CSD Subsets
CSD System
CSD-Core
CSD-Enterprise
Database
Polymorph

How to use the new Subsets in the 2021.3 CSD Release to improve your structural science research

CSD Python API Forum

CSD Python API product icon

The CSD Python API Forum has now been retired and replaced by the CSD GitHub repository. Scripts can now be downloaded from the CSD GitHub repository.

Virtual Events

Learn to use Mercury in a webinar or workshop

We run webinars and virtual workshops throughout the year with hands-on exercises and demonstrations to help you get the most out of your software.

Training and Learning

The materials accessible from this page provide personal training on the CSD-Portfolio or can be used by educators in your own courses or labs.

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Support Helpdesk

Not finding the help you need?

Our team of dedicated scientists and support specialists are here to help – please submit a ticket on our customer support portal or email with as much information as possible and we’ll get back to you.