For questions not addressed by a support solution here, please email firstname.lastname@example.org. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- After installing the CSD System software on Ubuntu some desktop shortcuts are blank and when clicked on say they are untrusted
- When running a structure search, I get an error that the search appears to have been interrupted by a dropped internet connection
- How do I add details of the main crystallographer associated with the data to my deposition?
- How can I associate raw data stored with another repository to my deposited structures?
- Why is my structure search query not highlighted in the 2D diagram sometimes?