For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
What is a non-CSD structure?
-
What is the Access Structures service?
-
How should I search for an author’s name in the Access Structures service?
-
How does the journal name search work in the Access Structures service?
-
Bruker APEX software is failing to run after installation of the 2016 CSD software, how can I resolve this?
-
Installation of the 2020 CSD System Software and Data
ConQuest CSD CSD-Discovery CSD-Enterprise CSD-Materials CSD-System DASH enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
-
How can I publish structures from my thesis?
-
Using old in-house databases with the latest CSD System
-
What can I do if Mercury and Hermes won't install the latest software and data updates?
-
What happens to unpublished data stored at the CCDC?
Top Support Solutions
Newest Support Solutions
- What are the requirements for the new 2020 CSD licensing system?
- Applications such as Mercury or Mogul in the CSD 2020.0 release fail to open on Windows
- What happens to unpublished data stored at the CCDC?
- New CSD SQL database format for CSD-Crossminer
- Why do I see an ‘Operation Failed’ message when trying to open my database in CSD Editor?