FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What is an embargo date?
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I have just deposited a structure, why isn’t it available in the ‘My Structures’ view?
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Why do some of the structures that I have previously deposited not appear in the ‘My Structures’ view?
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Can I update publication details through My Structures?
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What should I do if My User Details in My Structures are wrong
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Why should I sign in before depositing data to the CCDC?
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What is a non-CSD structure?
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What is the Access Structures service?
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How should I search for an author’s name in the Access Structures service?
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How does the journal name search work in the Access Structures service?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak