For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
What is an embargo date?
-
I have just deposited a structure, why isn’t it available in the ‘My Structures’ view?
-
Why do some of the structures that I have previously deposited not appear in the ‘My Structures’ view?
-
Can I update publication details through My Structures?
-
What should I do if the details in My Structures are wrong?
-
Why should I sign in before depositing data to the CCDC?
-
What is a non-CSD structure?
-
What is the Access Structures service?
-
How should I search for an author’s name in the Access Structures service?
-
How does the journal name search work in the Access Structures service?
Top Support Solutions
Newest Support Solutions
- Installing Mercury in a computer lab
- How can I run GOLD in parallel?
- Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
- What are the advantages and disadvantages of activating via a local licence server?
- What is the the Service Level Agreement for support of CCDC customers?