For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What is a non-CSD structure?
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What is the Access Structures service?
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How should I search for an author’s name in the Access Structures service?
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How does the journal name search work in the Access Structures service?
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Bruker APEX software is failing to run after installation of the 2016 CSD software, how can I resolve this?
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Synchrotron Data in the CSD
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Installation of the 2020 CSD System Software and Data
ConQuest CSD CSD-Discovery CSD-Enterprise CSD-Materials CSD-System DASH enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
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How can I publish structures from my thesis?
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Electron Diffraction Data in the CSD
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Using old in-house databases with the latest CSD System
Top Support Solutions
Newest Support Solutions
- Activating the CSD Python API
- ConQuest crashes with "Failed to execute script csds" error message
- I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file
- I am unable to upgrade to the 2020 version of the CSD software, how do I continue using an older version?
- CCDC Software is currently incompatible with macOS 11 Big Sur