For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What is a non-CSD structure?
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What is the Access Structures service?
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How should I search for an author’s name in the Access Structures service?
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How does the journal name search work in the Access Structures service?
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Bruker APEX software is failing to run after installation of the 2016 CSD software, how can I resolve this?
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Installation of the 2019 CSD System Software and Data
ConQuest CSD CSD-Discovery CSD-Enterprise CSD-Materials CSD-System DASH enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
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Using old in-house databases with the 2019 CSD System
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What is a Reduced Cell Check and what should I do if the structure I am depositing has hits?
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How do I view anisotropic displacement parameters (ADPs) for CSD entries?
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Use of ConQuest's 3D Visualiser on Mac Retina Displays
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- ConQuest 2.0.0 fails to start on some linux systems
- Using old in-house databases with the 2019 CSD System
- Use of ConQuest's 3D Visualiser on Mac Retina Displays
- How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
- Why is CellCheckCSD 1.2 not working with my diffractometer software package?