For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I reference the CSD web interface?
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How do I sign into WebCSD and what are the benefits of signing in?
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It looks like I’m using a new version of the CSD web interface – why are some features behaving strangely?
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How does the substructure search work in the CSD web interface (SMARTS)?
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Why have I found surprising results when structure searching in WebCSD v2?
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What is the difference between the ‘exact’ and ‘substructure’ settings in Structure Search?
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What is a non-CSD structure?
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How does the formula search work in WebCSD?
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When will a data DOI be assigned to my structure?
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Why is my structure search query not highlighted in the 2D diagram sometimes?
Top Support Solutions
Newest Support Solutions
- Updating an existing local licence server after obtaining a new licence
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- I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file