For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How do I reference the CSD web interface?
-
How do I sign into WebCSD and what are the benefits of signing in?
-
It looks like I’m using a new version of the CSD web interface – why are some features behaving strangely?
-
How does the substructure search work in the CSD web interface (SMARTS)?
-
Why have I found surprising results when structure searching in WebCSD?
-
What is the difference between the ‘exact’ and ‘substructure’ settings in Structure Search?
-
What is a non-CSD structure?
-
Supported browsers for web-based services e.g. WebCSD
-
What is the the Service Level Agreement for support of CCDC customers?
CellCheckCSD ConQuest CSD CSD Editor CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials CSD-Theory enCIFer GOLD Hermes IsoStar Mercury Mogul SuperStar WebCSD
-
Authors’ names in the CSD: how to add them correctly? How to search for them?
Top Support Solutions
Newest Support Solutions
- Installing Mercury in a computer lab
- How can I run GOLD in parallel?
- Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
- What are the advantages and disadvantages of activating via a local licence server?
- What is the the Service Level Agreement for support of CCDC customers?