FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I reference the CSD web interface?
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How do I sign into WebCSD and what are the benefits of signing in?
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It looks like I’m using a new version of the CSD web interface – why are some features behaving strangely?
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How does the substructure search work in the CSD web interface (SMARTS)?
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Why have I found surprising results when structure searching in WebCSD?
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What is the difference between the ‘exact’ and ‘substructure’ settings in Structure Search?
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What is a non-CSD structure?
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Supported browsers for web-based services e.g. WebCSD
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What is the the Service Level Agreement for support of CCDC customers?
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Authors’ names in the CSD: how to add them correctly? How to search for them?