For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How do I reference the CSD web interface?
-
How do I sign into WebCSD and what are the benefits of signing in?
-
It looks like I’m using a new version of the CSD web interface – why are some features behaving strangely?
-
Why have I found surprising results when structure searching in WebCSD v2?
-
What is the difference between the ‘exact’ and ‘substructure’ settings in Structure Search?
-
What is a non-CSD structure?
-
How does the formula search work in WebCSD?
-
When will a data DOI be assigned to my structure?
-
Why is my structure search query not highlighted in the 2D diagram sometimes?
-
How do I select multiple elements for a query atom in a WebCSD substructure search?
Top Support Solutions
Newest Support Solutions
- New CSD SQL database format for CSD-Crossminer
- Why do I see an ‘Operation Failed’ message when trying to open my database in CSD Editor?
- How can I tell where the CSD Editor is saving edits to my database?
- In CSD Editor what does the colour coding in the identifier list signify?
- How should I deal with disordered structures in CSD Editor?