For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What is the ‘My Structures’ service?
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How should I deal with polymeric structures in CSD Editor?
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How should I deal with disordered structures in CSD Editor?
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In CSD Editor what does the colour coding in the identifier list signify?
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How can I tell where the CSD Editor is saving edits to my database?
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Why do I see an ‘Operation Failed’ message when trying to open my database in CSD Editor?
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How do I obtain PreQuest to create and manage an in-house database of my own structures?
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Can I search my own private in-house database using ConQuest?
Top Support Solutions
Newest Support Solutions
- Activating the CSD Python API
- ConQuest crashes with "Failed to execute script csds" error message
- I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file
- I am unable to upgrade to the 2020 version of the CSD software, how do I continue using an older version?
- CCDC Software is currently incompatible with macOS 11 Big Sur