FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Attempting to start ConQuest when using Remote Desktop on Windows gives the error ''LoadLibrary failed with error 87: The parameter is incorrect."
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ConQuest is unable to export PDF files on Windows
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I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?
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ConQuest crashes with "Failed to execute script csds" error message
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ConQuest fails to launch with an error about libXss.so.1 on linux
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I get an error that VCRUNTIME140_1.dll was not found
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How can I find crystal structures analysed at high pressure in the CSD?
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Picking atoms in Mercury or Hermes is not working on MacOS
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What is the the Service Level Agreement for support of CCDC customers?
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ConQuest won't start on Windows machine with Radeon graphics card
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak