For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Attempting to start ConQuest when using Remote Desktop on Windows gives the error ''LoadLibrary failed with error 87: The parameter is incorrect."
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ConQuest is unable to export PDF files on Windows
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I am unable to upgrade to the 2020/2021 version of the CSD software, how do I continue using an older version?
ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials GOLD Hermes IsoStar Mercury Mogul SuperStar
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ConQuest crashes with "Failed to execute script csds" error message
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ConQuest fails to launch with an error about libXss.so.1 on linux
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After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found
ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials enCIFer GOLD Hermes IsoStar Mercury Mogul SuperStar
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How can I find crystal structures analysed at high pressure in the CSD?
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Picking atoms in Mercury or Hermes is not working on MacOS
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Authors’ names in the CSD: how to add them correctly? How to search for them?
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I'm getting messages that my licence has expired
ConQuest CSD CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials GOLD Hermes IsoStar Mercury Mogul SuperStar
Top Support Solutions
Newest Support Solutions
- Picking atoms in Mercury or Hermes is not working on MacOS
- I am trying to install the CSD Python API but encountered an UnsatisfiableError
- Applications such as Mercury or Mogul fail to open on Windows
- Updating my CSD software installation to the 2022.2 release fails on Linux
- How do I activate the software for all users?