For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Attempting to start ConQuest when using Remote Desktop on Windows gives the error ''LoadLibrary failed with error 87: The parameter is incorrect."
-
ConQuest is unable to export PDF files on Windows
-
I am unable to upgrade to the 2020/2021 version of the CSD software, how do I continue using an older version?
ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials GOLD Hermes IsoStar Mercury Mogul SuperStar
-
ConQuest crashes with "Failed to execute script csds" error message
-
ConQuest fails to launch with an error about libXss.so.1 on linux
-
After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found
ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials enCIFer GOLD Hermes IsoStar Mercury Mogul SuperStar
-
How can I find crystal structures analysed at high pressure in the CSD?
-
Authors’ names in the CSD: how to add them correctly? How to search for them?
-
I'm getting messages that my licence has expired
ConQuest CSD CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials GOLD Hermes IsoStar Mercury Mogul SuperStar
-
Exporting or saving entries in ConQuest on MacOS 12.0 results in a "The save file operation failed to connect to the open and save panel service" error
Top Support Solutions
Newest Support Solutions
- Exporting or saving entries in ConQuest on MacOS 12.0 results in a "The save file operation failed to connect to the open and save panel service" error
- Where can I find my customer number and activation key?
- How should I reference CrossMiner?
- I'm getting messages that my licence has expired
- Is CCDC CSD software affected by the CVE-2021-44228 vulnerability?