FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?
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After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found
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Applications such as Mercury or Mogul fail to open on Windows
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What is the the Service Level Agreement for support of CCDC customers?
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I'm getting messages that my licence has expired
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Is there a way to disable 3D acceleration?
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Installation of the 2022 CSD Portfolio Software and Data
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
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How does licensing work for the CSD Portfolio?
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My version of the CSD Portfolio says it has expired, how do I get the latest version?
Top Support Solutions
Newest Support Solutions
- How should I reference CSD-Particle?
- How to disable automated update checking
- How do I set up a local CCDC software and data repository?
- How can I install the 2023 CSD Portfolio so that all users can access it?
- Malvern Panalytical software integration with the 2023.1 CSD Portfolio may fail to locate the CSD Python API