For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Bruker APEX software is failing to run after installation of the 2016 CSD software, how can I resolve this?
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Attempting to start ConQuest when using Remote Desktop on Windows gives the error ''LoadLibrary failed with error 87: The parameter is incorrect."
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ConQuest is unable to export PDF files on Windows
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ConQuest crashes with "Failed to execute script csds" error message
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Activating the CSD Python API
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Maximise window does not work correctly for ConQuest on MacOS 10.14 (Mojave)
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Images exported from Mercury when accessed on Windows over remote desktop can appear compressed
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Applications such as Mercury or Mogul in the CSD 2020.0 release fail to open on Windows
CSD-Discovery CSD-Enterprise CSD-Materials CSD-System enCIFer Hermes IsoStar Mercury Mogul
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Use of ConQuest's 3D Visualiser on Mac Retina Displays
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Running an API script in Mercury or Hermes fails with the error " QStandardPaths: XDG_RUNTIME_DIR not set" on linux
Top Support Solutions
Newest Support Solutions
- Activating the CSD Python API
- ConQuest crashes with "Failed to execute script csds" error message
- I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file
- I am unable to upgrade to the 2020 version of the CSD software, how do I continue using an older version?
- CCDC Software is currently incompatible with macOS 11 Big Sur