For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Bruker APEX software is failing to run after installation of the 2016 CSD software, how can I resolve this?
-
Attempting to start ConQuest when using Remote Desktop on Windows gives the error ''LoadLibrary failed with error 87: The parameter is incorrect."
-
ConQuest is unable to export PDF files on Windows
-
ConQuest crashes with "Failed to execute script csds" error message
-
Activating the CSD Python API
-
ConQuest fails to launch with an error about libXss.so.1 on linux
-
Maximise window does not work correctly for ConQuest on MacOS 10.14 (Mojave)
-
Images exported from Mercury when accessed on Windows over remote desktop can appear compressed
-
Applications such as Mercury or Mogul fail to open on Windows
CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials enCIFer Hermes IsoStar Mercury Mogul
-
Use of ConQuest's 3D Visualiser on Mac Retina Displays
Top Support Solutions
Newest Support Solutions
- How do I configure onsite WebCSD 2020.1 to use the 2021 (542) database provided with the 2020.3 and later CSD releases?
- Authors’ names in the CSD: how to add them correctly? How to search for them?
- Licensing and Activation Steps
- Updating an existing local licence server after obtaining a new licence
- ConQuest fails to launch with an error about libXss.so.1 on linux