For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Bruker APEX software is failing to run after installation of the 2016 CSD software, how can I resolve this?
-
ConQuest 1.18 is unable to export PDF files on Windows
-
With MacOS 10.14 (Mojave), Mercury & Hermes crash when checking for an update, or after 5 minutes of use
CSD-Discovery CSD-Enterprise CSD-Materials CSD-System Hermes Mercury
-
I'm trying to use the Mercury-MOPAC link but keep on getting an error message: what does it mean?
-
ConQuest searches on Windows fail to get past 0%
-
Why can't I start my FlexNet licence server on my Linux machine?
-
How do I determine which ports my FlexNet licence server will use?
-
enCIFer launches with a transparent window on my Linux system.
-
Relibase data updates fail with an error message similar to "sort: open failed: +4: No such file or directory"
-
ConQuest fails to start with “ImportError: libXmu.so.6:”
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- With MacOS 10.14 (Mojave), Mercury & Hermes crash when checking for an update, or after 5 minutes of use
- What is ConQuest and CQBatch's "Use Legacy Search Engine"?
- Why is CellCheckCSD 1.2 not working with my diffractometer software package?
- Why have the CCDC and FIZ Karlsruhe collaborated?
- Can I access Inorganic/ICSD data through the CSD-System?