FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Attempting to start ConQuest when using Remote Desktop on Windows gives the error ''LoadLibrary failed with error 87: The parameter is incorrect."
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ConQuest is unable to export PDF files on Windows
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CCDC Software and macOS
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ConQuest crashes with "Failed to execute script csds" error message
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ConQuest fails to launch with an error about libXss.so.1 on linux
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I get an error that VCRUNTIME140_1.dll was not found
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Applications such as Mercury or Mogul fail to open on Windows
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ConQuest won't start on Windows machine with Radeon graphics card
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Mercury, Hermes or CrossMiner 2023.1 crashes after running for 5 minutes
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Free Mercury is complaining that the database requires a CSD licence
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8