For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Bruker APEX software is failing to run after installation of the 2016 CSD software, how can I resolve this?
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Maximise window does not work correctly for ConQuest on MacOS 10.14 (Mojave)
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Crossminer crashes on Windows after starting the interface with the message "Cannot create a valid graphics content: exiting"
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Images exported from Mercury when accessed on Windows over remote desktop can appear compressed
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ConQuest 2.0 fails to start on some linux and MacOS systems if unregistered
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Use of ConQuest's 3D Visualiser on Mac Retina Displays
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ConQuest 2.0.0 fails to start on some linux systems
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I'm trying to use the Mercury-MOPAC link but keep on getting an error message: what does it mean?
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ConQuest searches on Windows fail to get past 0%
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enCIFer launches with a transparent window on my Linux system.
Top Support Solutions
Newest Support Solutions
- How long does it take for CSD Communications and structures published in associated scientific articles to be curated?
- ConQuest 2.0 fails to start on some linux and MacOS systems if unregistered
- Images exported from Mercury when accessed on Windows over remote desktop can appear compressed
- Crossminer crashes on Windows after starting the interface with the message "Cannot create a valid graphics content: exiting"
- I am unable to unpack the CSDS installer zip file on Windows - I am told there is not enough room and the zip contains hundreds of peta-bytes (PB) of data
