For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Bruker APEX software is failing to run after installation of the 2016 CSD software, how can I resolve this?
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Maximise window does not work correctly for ConQuest on MacOS 10.14 (Mojave)
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Images exported from Mercury when accessed on Windows over remote desktop can appear compressed
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Applications such as Mercury or Mogul in the CSD 2020.0 release fail to open on Windows
CSD-Discovery CSD-Enterprise CSD-Materials CSD-System enCIFer Hermes IsoStar Mercury Mogul
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Use of ConQuest's 3D Visualiser on Mac Retina Displays
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Running an API script in Mercury or Hermes fails with the error " QStandardPaths: XDG_RUNTIME_DIR not set" on linux
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I'm trying to use the Mercury-MOPAC link but keep on getting an error message: what does it mean?
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ConQuest searches on Windows fail to get past 0%
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ConQuest fails to start with “ImportError: libXmu.so.6:”
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On linux, Hermes has a transparent window and/or shows strange artefacts
Top Support Solutions
Newest Support Solutions
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