For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Bruker APEX software is failing to run after installation of the 2016 CSD software, how can I resolve this?
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Maximise window does not work correctly for ConQuest on MacOS 10.14 (Mojave)
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Crossminer crashes on Windows after starting the interface with the message "Cannot create a valid graphics content: exiting"
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Images exported from Mercury when accessed on Windows over remote desktop can appear compressed
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ConQuest 2.0 fails to start on some linux and MacOS systems if unregistered
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Use of ConQuest's 3D Visualiser on Mac Retina Displays
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Running an API script in Mercury or Hermes fails with the error " QStandardPaths: XDG_RUNTIME_DIR not set" on linux
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ConQuest 2.0.0 fails to start on some linux systems
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I'm trying to use the Mercury-MOPAC link but keep on getting an error message: what does it mean?
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ConQuest searches on Windows fail to get past 0%
Top Support Solutions
Newest Support Solutions
- How do I port my existing scripts from Python 2.7 to Python 3?
- Running an API script in Mercury or Hermes fails with the error " QStandardPaths: XDG_RUNTIME_DIR not set" on linux
- How long does it take for CSD Communications and structures published in associated scientific articles to be curated?
- ConQuest 2.0 fails to start on some linux and MacOS systems if unregistered
- Images exported from Mercury when accessed on Windows over remote desktop can appear compressed
