FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?
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I have renewed my licence, how can I make sure the expiry date has been extended?
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After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found
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Updating my CSD software installation to the 2022.3 release fails on Linux
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I am trying to install the CSD Python API but encountered an UnsatisfiableError
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How can I run GOLD in parallel?
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How to disable automated update checking
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How do I activate the software for all users?
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Installation of the 2023 CSD Portfolio Software and Data
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How do I download and install the free version of Mercury?