For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I update my CSD software installation?
CSD-Discovery CSD-Enterprise CSD-Materials CSD-System Hermes Mercury
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Vista
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Installation of the 2020 CSD System Software and Data
ConQuest CSD CSD-Discovery CSD-Enterprise CSD-Materials CSD-System DASH enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
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New CSD SQL database format for CSD-Crossminer
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How can I run GOLD in parallel?
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I am unable to unpack the CSDS installer zip file on Windows - I am told there is not enough room and the zip contains hundreds of peta-bytes (PB) of data
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Product Telemetry
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How do I obtain PreQuest to create and manage an in-house database of my own structures?
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RPluto
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How do I set up my browser to view IsoStar scatterplots?
Top Support Solutions
Newest Support Solutions
- What are the requirements for the new 2020 CSD licensing system?
- Applications such as Mercury or Mogul in the CSD 2020.0 release fail to open on Windows
- What happens to unpublished data stored at the CCDC?
- New CSD SQL database format for CSD-Crossminer
- Why do I see an ‘Operation Failed’ message when trying to open my database in CSD Editor?