For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How can I use the batch_register tool to register the CSD software both online and offline?
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How do I update my CSD software installation?
CSD-Discovery CSD-Enterprise CSD-Materials CSD-System Hermes Mercury
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Vista
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Installation of the 2019 CSD System Software and Data
ConQuest CSD CSD-Discovery CSD-Enterprise CSD-Materials CSD-System DASH enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
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What is expected to happen with the ability to use GOLD with PVM?
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I am unable to unpack the CSDS installer zip file on Windows - I am told there is not enough room and the zip contains hundreds of peta-bytes (PB) of data
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PreQuest
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After installing the CSD System software on Ubuntu some desktop shortcuts are blank and when clicked on say they are untrusted
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RPluto
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How do I set up my browser to view IsoStar scatterplots?
Top Support Solutions
Newest Support Solutions
- What can I do if Mercury and Hermes won't install the latest software and data updates?
- What is the size of the Cambridge Structural Database (CSD)?
- What is expected to happen with the ability to use GOLD with PVM?
- How do I port my existing scripts from Python 2.7 to Python 3?
- Running an API script in Mercury or Hermes fails with the error " QStandardPaths: XDG_RUNTIME_DIR not set" on linux
