For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I update my CSD software installation?
CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials Hermes Mercury
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I am unable to upgrade to the 2020/2021 version of the CSD software, how do I continue using an older version?
ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials GOLD Hermes IsoStar Mercury Mogul SuperStar
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How do I download and install the free version of Mercury?
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Licensing and Activation Steps
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CSD Portfolio fails to install the CSD Python API on Windows
CSD Python API CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials
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After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found
ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials enCIFer GOLD Hermes IsoStar Mercury Mogul SuperStar
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Updating my CSD software installation to the 2022.2 release fails on Linux
CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials Hermes Mercury
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I am trying to install the CSD Python API but encountered an UnsatisfiableError
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The standalone CSD-CrossMiner data installer is failing on Linux
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How do I activate the software after installation?
ConQuest CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials
Top Support Solutions
Newest Support Solutions
- Picking atoms in Mercury or Hermes is not working on MacOS
- I am trying to install the CSD Python API but encountered an UnsatisfiableError
- Applications such as Mercury or Mogul fail to open on Windows
- Updating my CSD software installation to the 2022.2 release fails on Linux
- How do I activate the software for all users?