FAQs

FAQs

For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.

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Subject

Product

Category

9 Results Found

I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?

ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials GOLD Hermes IsoStar Mercury Mogul SuperStar

Installation Licensing
After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found

ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials enCIFer GOLD Hermes IsoStar Mercury Mogul SuperStar

Installation Runtime Error
What is the the Service Level Agreement for support of CCDC customers?

CellCheckCSD ConQuest CSD CSD Editor CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials CSD-Theory enCIFer GOLD Hermes IsoStar Mercury Mogul SuperStar WebCSD

Product Information Software Usage
The standalone CSD-CrossMiner data installer is failing on Linux

CSD CSD-CrossMiner

Downloads Installation Runtime Error
I'm getting messages that my licence has expired

ConQuest CSD CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials GOLD Hermes IsoStar Mercury Mogul SuperStar

Licensing
How should I reference CrossMiner?

CSD-CrossMiner CSD-Discovery CSD-Materials

Product Reference
Is there a way to disable 3D acceleration?

CSD-CrossMiner enCIFer Hermes IsoStar Mercury Mogul

Software Usage
How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs

ConQuest CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials enCIFer Hermes IsoStar Mercury Mogul

Software Usage
CSD Portfolio software suites requirements and supported platforms

ConQuest CSD CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar

Installation Product Information Software Usage

What can we help you with?

I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?

After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found

What is the the Service Level Agreement for support of CCDC customers?

The standalone CSD-CrossMiner data installer is failing on Linux

I'm getting messages that my licence has expired

How should I reference CrossMiner?

Is there a way to disable 3D acceleration?

How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs

CSD Portfolio software suites requirements and supported platforms

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