What is the the Service Level Agreement for support of CCDC customers?
CCDC has three tiers of Service Level Agreement (SLA) which are based on the type of customer account:
Standard: Our academic partners
Enhanced: Our industrial customers
Premium: Our research partner organisations
Our current SLA that details our agreed levels of support, as well as our response times for different types of queries for each of these tiers, can be downloaded here:
Service Level Agreement 2023 (PDF Format)
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