For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
What is CSD-Discovery?
-
How do I remove lone pairs from GOLD docking solutions?
-
How do I update my CSD software installation?
CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials Hermes Mercury
-
How can I easily licence GOLD 5.4 and later to run on all nodes of my cluster?
-
CCDC Software and macOS 11 Big Sur
-
I am unable to upgrade to the 2020/2021 version of the CSD software, how do I continue using an older version?
ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials GOLD Hermes IsoStar Mercury Mogul SuperStar
-
I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file
-
Licensing and Activation Steps
-
CSD Portfolio fails to install the CSD Python API on Windows
CSD Python API CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials
-
After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found
ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials enCIFer GOLD Hermes IsoStar Mercury Mogul SuperStar
Top Support Solutions
Newest Support Solutions
- Exporting or saving entries in ConQuest on MacOS 12.0 results in a "The save file operation failed to connect to the open and save panel service" error
- Where can I find my customer number and activation key?
- How should I reference CrossMiner?
- I'm getting messages that my licence has expired
- Is CCDC CSD software affected by the CVE-2021-44228 vulnerability?