For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How should I reference CrossMiner?
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How do I activate the software after installation?
ConQuest CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials
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How do I activate the software for all users?
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Installation of the 2022 CSD Portfolio Software and Data
ConQuest CSD CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
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How can I run GOLD in parallel?
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Product Telemetry
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Applications such as Mercury or Mogul fail to open on Windows
CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials enCIFer Hermes IsoStar Mercury Mogul
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What are the requirements for the new 2020 CSD licensing system?
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How do I port my existing scripts from Python 2.7 to Python 3?
CSD Python API CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials
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Mogul/MOE Interface Setup Instructions
Top Support Solutions
Newest Support Solutions
- Updating my CSD software installation to the 2022.2 release fails on Linux
- How do I activate the software for all users?
- How do I activate the software after installation?
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- Where can I find my customer number and activation key?