For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What is CSD-Materials?
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What is CSD-Enterprise?
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How do I remove lone pairs from GOLD docking solutions?
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How do I update my CSD software installation?
CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials Hermes Mercury
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How can I easily licence GOLD 5.4 and later to run on all nodes of my cluster?
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Software Activation is failing because it fails to access the internet using my proxy server
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ConQuest is unable to export PDF files on Windows
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CCDC Software and macOS 11 Big Sur
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I am unable to upgrade to the 2020 version of the CSD software, how do I continue using an older version?
ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials DASH GOLD Hermes IsoStar Mercury Mogul SuperStar
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I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file
Top Support Solutions
Newest Support Solutions
- Supported browsers for web-based services e.g. WebCSD
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- On Windows, the Conformer Generator does not run as it cannot find a Python distribution
- I am using Chrome and clicking on a download link in the CSD download links email does nothing
- After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found