FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What is CSD-Materials?
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What is CSD-Enterprise?
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How do I remove lone pairs from GOLD docking solutions?
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How can I easily licence GOLD 5.4 and later to run on all nodes of my cluster?
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Software Activation is failing because it fails to access the internet using my proxy server
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ConQuest is unable to export PDF files on Windows
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CCDC Software and macOS
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I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?
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I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file
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I have renewed my licence, how can I make sure the expiry date has been extended?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?