FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found
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I am using Chrome and clicking on a download link in the CSD download links email does nothing
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How to activate CCDC software without a direct internet connection on the system that it is installed on
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Is CCDC CSD software affected by the CVE-2021-44228 vulnerability?
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Where can I find my customer number and activation key?
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Updating my CSD software installation to the 2022.3 release fails on Linux
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Applications such as Mercury or Mogul fail to open on Windows
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What is the the Service Level Agreement for support of CCDC customers?
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How can I run GOLD in parallel?
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How to disable automated update checking