For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I update my CSD software installation?
CSD-Discovery CSD-Enterprise CSD-Materials CSD-System Hermes Mercury
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What is the ‘My Structures’ service?
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What can I do if Mercury and Hermes won't install the latest software and data updates?
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How do I obtain PreQuest to create and manage an in-house database of my own structures?
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My CSD software download links are no longer working, what do I do?
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I am having trouble unpacking the contents of the CSDS download
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I am having difficulty downloading the latest CSD software
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I have not received an email after requesting a CSDS Download, or my email contains no links
Top Support Solutions
Newest Support Solutions
- Why do I see an ‘Operation Failed’ message when trying to open my database in CSD Editor?
- How can I tell where the CSD Editor is saving edits to my database?
- In CSD Editor what does the colour coding in the identifier list signify?
- How should I deal with disordered structures in CSD Editor?
- How should I deal with polymeric structures in CSD Editor?