FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What is the ‘My Structures’ service?
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I have renewed my licence, how can I make sure the expiry date has been extended?
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I am using Chrome and clicking on a download link in the CSD download links email does nothing
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Updating my CSD software installation to the 2022.3 release fails on Linux
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Create your own offline installer for the free version of Mercury
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How do I download and install the free CSD-Community software Mercury and enCIFer?
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How do I update my CSD software installation?
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What can I do if Mercury or Hermes won't install the latest software and data updates?
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How do I set up a local CCDC software and data repository?
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How do I obtain PreQuest to create and manage an in-house database of my own structures?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak