For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How do I update my CSD software installation?
CSD-Discovery CSD-Enterprise CSD-Materials CSD-System Hermes Mercury
-
What can I do if Mercury and Hermes won't install the latest software and data updates?
-
PreQuest
-
My CSD software download links are no longer working, what do I do?
-
I am having trouble unpacking the contents of the CSDS download
-
I am having difficulty downloading the latest CSD software
-
I have not received an email after requesting a CSDS Download, or my email contains no links
Top Support Solutions
Newest Support Solutions
- What can I do if Mercury and Hermes won't install the latest software and data updates?
- What is the size of the Cambridge Structural Database (CSD)?
- What is expected to happen with the ability to use GOLD with PVM?
- How do I port my existing scripts from Python 2.7 to Python 3?
- Running an API script in Mercury or Hermes fails with the error " QStandardPaths: XDG_RUNTIME_DIR not set" on linux
