For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I update my CSD software installation?
CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials Hermes Mercury
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What is the ‘My Structures’ service?
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How do I download and install the free version of Mercury?
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I have renewed my licence, how can I make sure the expiry date has been extended?
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I am using Chrome and clicking on a download link in the CSD download links email does nothing
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Updating my CSD software installation to the 2022.3 release fails on Linux
CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials Hermes Mercury
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The standalone CSD-CrossMiner data installer is failing on Linux
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What can I do if Mercury and Hermes won't install the latest software and data updates?
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How do I obtain PreQuest to create and manage an in-house database of my own structures?
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How do I obtain Mercury?
Top Support Solutions
Newest Support Solutions
- Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
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- Picking atoms in Mercury or Hermes is not working on MacOS
- I am trying to install the CSD Python API but encountered an UnsatisfiableError