For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I update my CSD software installation?
CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials Hermes Mercury
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What is the ‘My Structures’ service?
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Licensing and Activation Steps
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I am using Chrome and clicking on a download link in the CSD download links email does nothing
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What can I do if Mercury and Hermes won't install the latest software and data updates?
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How do I obtain PreQuest to create and manage an in-house database of my own structures?
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How do I obtain Mercury?
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My CSD software download links are no longer working, what do I do?
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I am having trouble unpacking the contents of the CSDS download
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How do I obtain ConQuest?
Top Support Solutions
Newest Support Solutions
- Supported browsers for web-based services e.g. WebCSD
- How can I find crystal structures analysed at high pressure in the CSD?
- On Windows, the Conformer Generator does not run as it cannot find a Python distribution
- I am using Chrome and clicking on a download link in the CSD download links email does nothing
- After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found