For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How do I update my CSD software installation?
CSD-Discovery CSD-Enterprise CSD-Materials CSD-System Hermes Mercury
-
What is the ‘My Structures’ service?
-
What can I do if Mercury and Hermes won't install the latest software and data updates?
-
How do I obtain PreQuest to create and manage an in-house database of my own structures?
-
My CSD software download links are no longer working, what do I do?
-
I am having trouble unpacking the contents of the CSDS download
-
I am having difficulty downloading the latest CSD software
-
I have not received an email after requesting a CSDS Download, or my email contains no links
Top Support Solutions
Newest Support Solutions
- Activating the CSD Python API
- ConQuest crashes with "Failed to execute script csds" error message
- I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file
- I am unable to upgrade to the 2020 version of the CSD software, how do I continue using an older version?
- CCDC Software is currently incompatible with macOS 11 Big Sur