For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What is CSD-Materials?
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How do I update my CSD software installation?
CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials Hermes Mercury
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CCDC Software and macOS 11 Big Sur
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I am unable to upgrade to the 2020/2021 version of the CSD software, how do I continue using an older version?
ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials GOLD Hermes IsoStar Mercury Mogul SuperStar
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I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file
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I have renewed my licence, how can I make sure the expiry date has been extended?
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CSD Portfolio fails to install the CSD Python API on Windows
CSD Python API CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials
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After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found
ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials enCIFer GOLD Hermes IsoStar Mercury Mogul SuperStar
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I am using Chrome and clicking on a download link in the CSD download links email does nothing
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How to activate CCDC software without a direct internet connection on the system that it is installed on
Top Support Solutions
Newest Support Solutions
- Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
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- I am trying to install the CSD Python API but encountered an UnsatisfiableError