For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How can I use the batch_register tool to register the CSD software both online and offline?
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What is CSD-Materials?
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How do I update my CSD software installation?
CSD-Discovery CSD-Enterprise CSD-Materials CSD-System Hermes Mercury
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Installation of the 2019 CSD System Software and Data
ConQuest CSD CSD-Discovery CSD-Enterprise CSD-Materials CSD-System DASH enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
ConQuest CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials CSD-System enCIFer Hermes IsoStar Mercury Mogul
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Is it possible to view multiple structures simultaneously in the same window?
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I'm trying to use the Mercury-MOPAC link but keep on getting an error message: what does it mean?
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How does licensing work for the CSD System?
ConQuest CSD-Discovery CSD-Enterprise CSD-Materials CSD-System IsoStar Mercury Mogul PreQuest
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I cannot use any of the tools on the Search menu as the options are greyed out.
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I am having difficulty downloading the latest CSD software
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- ConQuest 2.0.0 fails to start on some linux systems
- Using old in-house databases with the 2019 CSD System
- Use of ConQuest's 3D Visualiser on Mac Retina Displays
- How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
- Why is CellCheckCSD 1.2 not working with my diffractometer software package?