FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
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Installation of the 2022 CSD Portfolio Software and Data
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Product Telemetry
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What are the requirements for the new 2020 CSD licensing system?
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How do I port my existing scripts from Python 2.7 to Python 3?
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
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Is it possible to view multiple structures simultaneously in the same window?
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I'm trying to use the Mercury-MOPAC link but keep on getting an error message: what does it mean?
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How does licensing work for the CSD Portfolio?
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I am having difficulty downloading the latest CSD software with the online installer
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software