FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Documentation fails to open when launched from a CCDC application on linux
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"Cannot download archive" error when running the online installer
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Unable to run the CCDC maintenance tool on macOS 15
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Updating an existing local licence server after renewing your licence
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How can I see details of my licence and the activations I have?
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I'm getting messages that my licence has expired or is missing a feature
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How should I reference CrossMiner?
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How do I activate the software for all users?
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What are the advantages and disadvantages of activating via a local licence server?
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Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8