For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I activate the software after installation?
ConQuest CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials
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What are the advantages and disadvantages of activating via a local licence server?
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Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
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Installation of the 2022 CSD Portfolio Software and Data
ConQuest CSD CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
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Product Telemetry
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What are the requirements for the new 2020 CSD licensing system?
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How do I port my existing scripts from Python 2.7 to Python 3?
CSD Python API CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
ConQuest CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials enCIFer Hermes IsoStar Mercury Mogul
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Is it possible to view multiple structures simultaneously in the same window?
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I'm trying to use the Mercury-MOPAC link but keep on getting an error message: what does it mean?
Top Support Solutions
Newest Support Solutions
- Installing Mercury in a computer lab
- How can I run GOLD in parallel?
- Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
- What are the advantages and disadvantages of activating via a local licence server?
- What is the the Service Level Agreement for support of CCDC customers?