FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I remove lone pairs from GOLD docking solutions?
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How do I update my CSD software installation?
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End of support for holders of perpetual licences for GOLD versions 5.3 and earlier
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I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?
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After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found
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Updating my CSD software installation to the 2022.3 release fails on Linux
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Applications such as Mercury or Mogul fail to open on Windows
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Picking atoms in Mercury or Hermes is not working on MacOS
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What is the the Service Level Agreement for support of CCDC customers?
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What file formats does Hermes Support?