For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Why is CellCheckCSD 1.2 not working with my diffractometer software package?
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Why do some of my results not appear when using Mercury?
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How do I use CellCheckCSD?
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Which Platforms are supported?
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How do I view the results from CellCheckCSD using Mercury?
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How do I get CellCheckCSD to work within CrysAlisPro?
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How do I view CellCheckCSD results using WebCSD?
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Why do some of the refcodes in my results end in ‘00’?
Top Support Solutions
Newest Support Solutions
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- How long does it take for CSD Communications and structures published in associated scientific articles to be curated?
- ConQuest 2.0 fails to start on some linux and MacOS systems if unregistered
- Images exported from Mercury when accessed on Windows over remote desktop can appear compressed
