FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What is the the Service Level Agreement for support of CCDC customers?
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Why is CellCheckCSD 1.2 not working with my diffractometer software package?
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Why do some of my results not appear when using Mercury?
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How do I use CellCheckCSD?
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Which Platforms are supported for CellCheckCSD?
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How do I get CellCheckCSD to work within CrysAlisPro?
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How do I view CellCheckCSD results using WebCSD?
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Why do some of the refcodes in my results end in ‘00’?