For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Why is CellCheckCSD 1.2 not working with my diffractometer software package?
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Why do some of my results not appear when using Mercury?
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How do I use CellCheckCSD?
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Which Platforms are supported for CellCheckCSD?
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How do I get CellCheckCSD to work within CrysAlisPro?
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How do I view CellCheckCSD results using WebCSD?
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Why do some of the refcodes in my results end in ‘00’?
Top Support Solutions
Newest Support Solutions
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- Authors’ names in the CSD: how to add them correctly? How to search for them?
- Licensing and Activation Steps
- Updating an existing local licence server after obtaining a new licence
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