FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
What is the the Service Level Agreement for support of CCDC customers?
-
Why is CellCheckCSD 1.2 not working with my diffractometer software package?
-
Why do some of my results not appear when using Mercury?
-
How do I use CellCheckCSD?
-
Which Platforms are supported for CellCheckCSD?
-
How do I get CellCheckCSD to work within CrysAlisPro?
-
How do I view CellCheckCSD results using WebCSD?
-
Why do some of the refcodes in my results end in ‘00’?