FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Can I use SuperStar in conjunction with other modelling software packages?
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On linux, Hermes has a transparent window and/or shows strange artefacts
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How do I obtain ConQuest, Mogul or GOLD?
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How can I view only the ligand and surrounding residues rather than the whole protein-ligand complex?
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My linux computer has the latest graphics and OpenGL drivers but mesa is being used instead
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How is Hermes licenced?
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CSD Portfolio software suites requirements and supported platforms
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software