FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
End of support for holders of perpetual licences for GOLD versions 5.3 and earlier
-
Installation of the 2022 CSD Portfolio Software and Data
-
Is it possible to carry out consensus scoring with GOLD?
-
How do I obtain GoldMine?
-
CSD Portfolio software suites requirements and supported platforms
-
How can I calculate a score per binding site residue?
-
How do I use GOLD to predict binding affinity?
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software