FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
I'm getting messages that my licence has expired
-
How do I update my CSD software installation?
-
What can I do if Mercury or Hermes won't install the latest software and data updates?
-
Is there a way to disable 3D acceleration?
-
Installation of the 2022 CSD Portfolio Software and Data
-
How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
-
Running an API script in Mercury or Hermes fails with the error " QStandardPaths: XDG_RUNTIME_DIR not set" on linux
-
Can I use SuperStar in conjunction with other modelling software packages?
-
On linux, Hermes has a transparent window and/or shows strange artefacts
-
How do I obtain ConQuest, Mogul or GOLD?