For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I cannot use any of the tools on the Search menu as the options are greyed out.
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How can I view only the ligand and surrounding residues rather than the whole protein-ligand complex?
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Why would I want to use a grid environment rather than PVM?
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How do I use the PVM command line console?
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How can I diagnose problems with PVM when running parallel GOLD on a UNIX platform?
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Is it possible to use SuperStar for database screening?
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I am having difficulty downloading the latest CSD software
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How do I obtain GOLD?
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Can GOLD handle metals?
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How does the GOLD licensing system work?
Top Support Solutions
Newest Support Solutions
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- How long does it take for CSD Communications and structures published in associated scientific articles to be curated?
- ConQuest 2.0 fails to start on some linux and MacOS systems if unregistered
- Images exported from Mercury when accessed on Windows over remote desktop can appear compressed
- Crossminer crashes on Windows after starting the interface with the message "Cannot create a valid graphics content: exiting"
