For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What grid environments can GOLD be used in?
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Is it possible to re-score a given set of GOLD solutions using an alternative scoring function?
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How do I set up a local installation of GOLD Suite to communicate with a licence server running on another computer?
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What do I need to do in order to use parallel GOLD with my own in-house installation of PVM?
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How do I enable command line history in relipython for Relibase+?
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How do I install a GOLD licence?
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What is GOLD's "FlexNet Licence Manager" and how does it work?
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How does licensing work for the CSD System?
ConQuest CSD-Discovery CSD-Enterprise CSD-Materials CSD-System IsoStar Mercury Mogul PreQuest
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Attempting to start the flexnet licence server for GOLD gives a file not found error
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I cannot use any of the tools on the Search menu as the options are greyed out.
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- Mogul/MOE Interface Setup Instructions
- How do I select multiple elements for a query atom in a WebCSD substructure search?
- PreQuest
- How do I view anisotropic displacement parameters (ADPs) for CSD entries?
- After installing the CSD System software on Ubuntu some desktop shortcuts are blank and when clicked on say they are untrusted