FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What can I do if Mercury or Hermes won't install the latest software and data updates?
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How do I activate the software after installation?
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On Windows, the Conformer Generator does not run as it cannot find a Python distribution
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CSD Portfolio fails to install the CSD Python API on Windows
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How can I automate the CSD Portfolio installation process
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Malvern Panalytical software integration with the 2023.1 CSD Portfolio may fail to locate the CSD Python API
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How can I install the 2023 CSD Portfolio so that all users can access it?
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How do I set up a local CCDC software and data repository?
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What versions of Python are supported for components of the CSD Portfolio that use Python?
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Installation of the 2022 CSD Portfolio Software and Data