Solution

ConQuest 2020.1 is unable to export search details in PDF format on Windows. Doing so will produce a python traceback ending with text similar to:

File "reportlab\lib\utils.py", line 75, in <module>
None
File "reportlab\lib\utils.py", line 73, in <module>
None
File "build\bdist.win32\egg\PIL\Image.py", line 53, in <module>
None
File "build\bdist.win32\egg\PIL\_imaging.py", line 7, in <module>
None
File "build\bdist.win32\egg\PIL\_imaging.py", line 6, in __bootstrap__
None
<type 'exceptions.ImportError'>: DLL load failed: %1 is not a valid Win32 application.

We have released a patch to address this issue (CSD-System Software; 2020.1.1). You can access the updates through Mercury or download from here by clicking the CSD-System Software link, select Windows CSDS 2020.1.1 software update under the Data and Software updates menu.

If you are still unable to write to pdf, you can request new download links for CSDS 2020.1 from here and reinstall the software.


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