For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I am using Chrome and clicking on a download link in the CSD download links email does nothing
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Updating an existing local licence server after obtaining a new licence
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On Windows, the Conformer Generator does not run as it cannot find a Python distribution
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Installation of the 2020 CSD Portfolio Software and Data
ConQuest CSD CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials DASH enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
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How can I run GOLD in parallel?
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Product Telemetry
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Applications such as Mercury or Mogul fail to open on Windows
CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials enCIFer Hermes IsoStar Mercury Mogul
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What are the requirements for the new 2020 CSD licensing system?
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How do I port my existing scripts from Python 2.7 to Python 3?
CSD Python API CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials
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Mogul/MOE Interface Setup Instructions
Top Support Solutions
Newest Support Solutions
- On Windows, the Conformer Generator does not run as it cannot find a Python distribution
- I am using Chrome and clicking on a download link in the CSD download links email does nothing
- After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found
- CSD Portfolio fails to install the CSD Python API on Windows
- Freezing of CSD Python API Forums from 30th June 2021