For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How can I diagnose problems with GOLD's FlexNet licence server?
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What is the general principle of splitting my docking job up?
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What is the naming convention for ligand output files?
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How can I use my grid to dock a multi-mol2 file of ligands in parallel?
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Which scoring function is best for general use?
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Can I use my own scoring function?
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How can I calculate a score per binding site residue?
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What is PVM ("Parallel Virtual Machine") and how does it work?
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Is it possible to share superposition data with other Relibase+ users?
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Has GOLD been validated?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- With MacOS 10.14 (Mojave), Mercury & Hermes crash when checking for an update, or after 5 minutes of use
- What is ConQuest and CQBatch's "Use Legacy Search Engine"?
- Why is CellCheckCSD 1.2 not working with my diffractometer software package?
- Why have the CCDC and FIZ Karlsruhe collaborated?
- Can I access Inorganic/ICSD data through the CSD-System?