FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Product Telemetry
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How do I obtain PreQuest to create and manage an in-house database of my own structures?
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How do I set up my browser to view IsoStar scatterplots?
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Which platforms are supported for DASH?
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Which Platforms are supported for CellCheckCSD?
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Which platforms are supported for IsoStar?
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CSD Portfolio software suites requirements and supported platforms
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Why does my IsoStar server display text in my browser window when trying to view a scatterplot?
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How do I obtain the IsoStar client?
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software