FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
-
I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
-
Installation of the 2022 CSD Portfolio Software and Data
-
Product Telemetry
-
How do I obtain PreQuest to create and manage an in-house database of my own structures?
-
How do I set up my browser to view IsoStar scatterplots?
-
Which platforms are supported for DASH?
-
Which Platforms are supported for CellCheckCSD?
-
Which platforms are supported for IsoStar?
-
CSD Portfolio software suites requirements and supported platforms
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8