FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?
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I have renewed my licence, how can I make sure the expiry date has been extended?
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I get an error that VCRUNTIME140_1.dll was not found
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Updating my CSD software installation to the 2022.3 release fails on Linux
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I am trying to install the CSD Python API but encountered an UnsatisfiableError
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How can I run GOLD in parallel?
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Mercury, Hermes or CrossMiner 2023.1 crashes after running for 5 minutes
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How to update a 2023 CSD Portfolio installation which was installed with the offline installer
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On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak
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Create your own offline installer for the free version of Mercury
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software