FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Maximise window does not work correctly for ConQuest on MacOS 10.14 (Mojave)
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Why do I see an ‘Operation Failed’ message when trying to open my database in CSD Editor?
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Use of ConQuest's 3D Visualiser on Mac Retina Displays
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Running an API script in Mercury or Hermes fails with the error " QStandardPaths: XDG_RUNTIME_DIR not set" on linux
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I'm trying to use the Mercury-MOPAC link but keep on getting an error message: what does it mean?
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ConQuest searches on Windows fail to get past 0%
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ConQuest fails to start with “ImportError: libXmu.so.6:”
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On linux, Hermes has a transparent window and/or shows strange artefacts
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My linux computer has the latest graphics and OpenGL drivers but mesa is being used instead
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I do not understand what is meant by a particular error message in enCIFer, so how do I resolve the problem?
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
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- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software