For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
The standalone CSD-CrossMiner data installer is failing on Linux
-
Exporting or saving entries in ConQuest on MacOS 12.0 results in a "The save file operation failed to connect to the open and save panel service" error
-
Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
-
Maximise window does not work correctly for ConQuest on MacOS 10.14 (Mojave)
-
Why do I see an ‘Operation Failed’ message when trying to open my database in CSD Editor?
-
Use of ConQuest's 3D Visualiser on Mac Retina Displays
-
Running an API script in Mercury or Hermes fails with the error " QStandardPaths: XDG_RUNTIME_DIR not set" on linux
-
I'm trying to use the Mercury-MOPAC link but keep on getting an error message: what does it mean?
-
ConQuest searches on Windows fail to get past 0%
-
ConQuest fails to start with “ImportError: libXmu.so.6:”
Top Support Solutions
Newest Support Solutions
- Installing Mercury in a computer lab
- How can I run GOLD in parallel?
- Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
- What are the advantages and disadvantages of activating via a local licence server?
- What is the the Service Level Agreement for support of CCDC customers?