FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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ConQuest stopped working on Windows after I updated from 2023.1
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Authors’ names in the CSD: how to add them correctly? How to search for them?
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I'm getting messages that my licence has expired or is missing a feature
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Exporting or saving entries in ConQuest on MacOS 12.0 results in a "The save file operation failed to connect to the open and save panel service" error
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Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
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How many MOFs are there in the CSD?
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What other software and/or data components should I install to make use of functionality I want to access?
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Searches on macOS with cqbatch from the 2024.1 and later release may fail
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Installation of the 2022 CSD Portfolio Software and Data
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Using old in-house databases with the latest CSD Portfolio
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?