FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
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Authors’ names in the CSD: how to add them correctly? How to search for them?
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I'm getting messages that my licence has expired
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Exporting or saving entries in ConQuest on MacOS 12.0 results in a "The save file operation failed to connect to the open and save panel service" error
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Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
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How many MOFs are there in the CSD?
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What other software and/or data components should I install to make use of functionality I want to access?
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Installation of the 2022 CSD Portfolio Software and Data
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Using old in-house databases with the latest CSD Portfolio
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Can I access Inorganic/ICSD data through the CSD Portfolio?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak