For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I'm getting messages that my licence has expired
ConQuest CSD CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials GOLD Hermes IsoStar Mercury Mogul SuperStar
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Exporting or saving entries in ConQuest on MacOS 12.0 results in a "The save file operation failed to connect to the open and save panel service" error
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How do I activate the software after installation?
ConQuest CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials
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Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
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Installation of the 2022 CSD Portfolio Software and Data
ConQuest CSD CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
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Using old in-house databases with the latest CSD Portfolio
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Can I access Inorganic/ICSD data through the CSD Portfolio?
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What is the size of the Cambridge Structural Database (CSD)?
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Maximise window does not work correctly for ConQuest on MacOS 10.14 (Mojave)
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How do I view anisotropic displacement parameters (ADPs) for CSD entries?
Top Support Solutions
Newest Support Solutions
- Installing Mercury in a computer lab
- How can I run GOLD in parallel?
- Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
- What are the advantages and disadvantages of activating via a local licence server?
- What is the the Service Level Agreement for support of CCDC customers?