For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Can I search my own private in-house database using ConQuest?
-
Why has my author-name search given fewer hits than I expected ?
-
How do I tabulate geometric parameters after a search has been run?
-
ConQuest will not run on Mac OS X
-
I'm using the porphyrin template provided with ConQuest as part of my substructure but the search seems to be missing hits I know are there: what is going on?
-
ConQuest behaves oddly when manipulating structures in 3D
-
How do I move an existing ConQuest, Mogul or registered Mercury* installation to another computer?
-
Why is my search taking so long?
Top Support Solutions
Newest Support Solutions
- Installing Mercury in a computer lab
- How can I run GOLD in parallel?
- Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
- What are the advantages and disadvantages of activating via a local licence server?
- What is the the Service Level Agreement for support of CCDC customers?