FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How can I purchase additional licences?
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Can I search my own private in-house database using ConQuest?
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Why has my author-name search given fewer hits than I expected ?
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How do I tabulate geometric parameters after a search has been run?
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ConQuest will not run on Mac OS X
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I'm using the porphyrin template provided with ConQuest as part of my substructure but the search seems to be missing hits I know are there: what is going on?
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ConQuest behaves oddly when manipulating structures in 3D
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How do I move an existing ConQuest, Mogul or registered Mercury* installation to another computer?
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Why is my search taking so long?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak