For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How does licensing work for the CSD Portfolio?
ConQuest CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials IsoStar Mercury Mogul PreQuest
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What level of disorder needs to be present to trigger the disorder filter in the CSD?
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Is it possible to specify stereochemical configuration when constructing a query using the sketcher?
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I've found an entry in the CSD which either contains an error or does not correctly reflect the original publication. Who should I notify?
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My version of the CSD Portfolio says it has expired, how do I get the latest version?
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How many MOFs are there in the CSD?
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I reformatted my hard drive / changed something in my computer and now ConQuest/Mogul/registered Mercury* features doesn't/don't work
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How do I define the number of bonds formed by an atom?
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How can I search on tautomers with ConQuest?
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How can I automate the CSD Portfolio installation process?
Top Support Solutions
Newest Support Solutions
- Picking atoms in Mercury or Hermes is not working on MacOS
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- Applications such as Mercury or Mogul fail to open on Windows
- Updating my CSD software installation to the 2022.2 release fails on Linux
- How do I activate the software for all users?