FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
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ConQuest fails to start with “ImportError: libXmu.so.6:”
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How do I export CSD search data from ConQuest to Mercury for Data Analysis?
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What is the best way of reducing the number of hits if a search gives more than I want?
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How do I obtain ConQuest, Mogul or GOLD?
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How does licensing work for the CSD Portfolio?
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What level of disorder needs to be present to trigger the disorder filter in the CSD?
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Is it possible to specify stereochemical configuration when constructing a query using the sketcher?
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I've found an entry in the CSD which either contains an error or does not correctly reflect the original publication. Who should I notify?
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My version of the CSD Portfolio says it has expired, how do I get the latest version?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak