For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
I find searching for polymeric structures difficult and I get results I don't fully understand. Can you explain how polymeric structures are defined so I can tailor my searches to be more effective?
-
Why has my substructure search given fewer hits than I expected?
-
How do I find out more about Z' (number of molecules per asymmetric unit) in the CSD?
-
Why do I get a pop up window when starting ConQuest that says "Some Anti-Virus Software stop ConQuest from starting its search engine..."?
-
Why has my compound name search given some unexpected hits?
-
ConQuest fails to start with “undefined symbol: FT_Load_Sfnt_Table”
-
CSD-System software suites requirements and supported platforms
ConQuest CSD CSD Python API CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials CSDSymmetry CSD-System DASH enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
-
Finding data from the journal Angewandte Chemie
-
How can I purchase additional licences?
-
Can I search my own private database using ConQuest?
Top Support Solutions
Newest Support Solutions
- How do I port my existing scripts from Python 2.7 to Python 3?
- Running an API script in Mercury or Hermes fails with the error " QStandardPaths: XDG_RUNTIME_DIR not set" on linux
- How long does it take for CSD Communications and structures published in associated scientific articles to be curated?
- ConQuest 2.0 fails to start on some linux and MacOS systems if unregistered
- Images exported from Mercury when accessed on Windows over remote desktop can appear compressed
