FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
-
ConQuest fails to start with “ImportError: libXmu.so.6:”
-
How do I export CSD search data from ConQuest to Mercury for Data Analysis?
-
What is the best way of reducing the number of hits if a search gives more than I want?
-
How do I obtain ConQuest, Mogul or GOLD?
-
How does licensing work for the CSD Portfolio?
-
What level of disorder needs to be present to trigger the disorder filter in the CSD?
-
Is it possible to specify stereochemical configuration when constructing a query using the sketcher?
-
I've found an entry in the CSD which either contains an error or does not correctly reflect the original publication. Who should I notify?
-
My version of the CSD Portfolio says it has expired, how do I get the latest version?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak