What can we help you with?
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I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
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How does the similarity search work?
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How do I determine what my IP address is?
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How do I update the WebCSD database
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Why do I get different reduced cell search results in WebCSD compared to ConQuest?
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WebCSD fails to browse or search an inhouse database with an "entry does not exist" error
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What are the strengths/weaknesses of similarity searching in WebCSD?
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Why does WebCSD run searches in a new window each time?
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How does author name searching work?
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What should I sketch for a similarity search?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- How can I share a structure I have deposited?
- One of my structures isn’t listed on ‘My Structures’ what should I do?
- What is a Reduced Cell Check and what should I do if the structure I am depositing has hits?
- Why have I found surprising results when structure searching in WebCSD v2?
- Why have I been redirected from WebCSD v1?