FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What versions of Python are supported for components of the CSD Portfolio that use Python?
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How does the formula search work in WebCSD?
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When will a data DOI be assigned to my structure?
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What do I do if I have an existing in-house database that I want to use in My Structures?
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How do I import CIFs in bulk into My Structures?
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How can I share a structure I have deposited?
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Why is my structure search query not highlighted in the 2D diagram sometimes?
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How do I select multiple elements for a query atom in a WebCSD substructure search?
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How do I add details of the main crystallographer associated with the data to my deposition?
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How can I check if my structure has been published before?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?