FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What versions of Python are supported for components of the CSD Portfolio that use Python?
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How does the formula search work in WebCSD?
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When will a data DOI be assigned to my structure?
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What do I do if I have an existing in-house database that I want to use in My Structures?
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How do I import CIFs in bulk into My Structures?
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How can I share a structure I have deposited?
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Why is my structure search query not highlighted in the 2D diagram sometimes?
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How do I select multiple elements for a query atom in a WebCSD substructure search?
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How do I add details of the main crystallographer associated with the data to my deposition?
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How can I check if my structure has been published before?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak