For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How can I check if my structure has been published before?
-
The JSmol menu didn’t open on a tablet
-
I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
-
How does the similarity search work?
-
How do I determine what my IP address is?
-
Why do I get different unit cell search results in WebCSD compared to ConQuest?
-
What are the strengths/weaknesses of similarity searching in WebCSD?
-
How does author name searching work?
-
What should I sketch for a similarity search?
-
How can I search for more complicated compound names?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- Mogul/MOE Interface Setup Instructions
- How do I select multiple elements for a query atom in a WebCSD substructure search?
- PreQuest
- How do I view anisotropic displacement parameters (ADPs) for CSD entries?
- After installing the CSD System software on Ubuntu some desktop shortcuts are blank and when clicked on say they are untrusted