For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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The JSmol menu didn’t open on a tablet
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I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
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How does the similarity search work?
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How do I determine what my IP address is?
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What are the strengths/weaknesses of similarity searching in WebCSD?
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How does author name searching work?
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What should I sketch for a similarity search?
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How can I search for more complicated compound names?
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Finding data from the journal Angewandte Chemie
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How do I view CellCheckCSD results using WebCSD?
Top Support Solutions
Newest Support Solutions
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- Crossminer crashes on Windows after starting the interface with the message "Cannot create a valid graphics content: exiting"
- I am unable to unpack the CSDS installer zip file on Windows - I am told there is not enough room and the zip contains hundreds of peta-bytes (PB) of data
