FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
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How does the similarity search work?
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How do I determine what my IP address is?
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What are the strengths/weaknesses of similarity searching in WebCSD?
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How does author name searching work?
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What should I sketch for a similarity search?
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How can I search for more complicated compound names?
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Finding data from the journal Angewandte Chemie
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How do I view CellCheckCSD results using WebCSD?
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I have just started using a new version of WebCSD - why are some features behaving strangely or not working?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak