What can we help you with?
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Why does WebCSD give a 'Socket is not connected' error every time I try to run a search?
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Where can I find more answers to questions regarding WebCSD?
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Why do I only see refcodes beginning with 'A' when I browse the database?
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How can I search for more complicated compound names?
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Why do my WebCSD applets stop appearing when I already have many WebCSD tabs/windows open?
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Why does the Jmol visualiser give an 'access denied' error when I try to view WebCSD structures?
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I need to use a proxy server that supports basic authentication so that I can install data updates, do you have any suggestions?
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Finding data from the journal Angewandte Chemie
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How do I view the results using WebCSD?
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How can I speed up Java on my computer?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- How can I share a structure I have deposited?
- One of my structures isn’t listed on ‘My Structures’ what should I do?
- What is a Reduced Cell Check and what should I do if the structure I am depositing has hits?
- Why have I found surprising results when structure searching in WebCSD v2?
- Why have I been redirected from WebCSD v1?