What can we help you with?
Loading search results gives a "Could not load the requested entry in the alloted time of 60 seconds" error.
I have just started using a new version of WebCSD - why are some features behaving strangely or not working?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- Why have I found surprising results when structure searching in WebCSD v2?
- Why have I been redirected from WebCSD v1?
- What is the difference between the ‘exact’ and ‘substructure’ settings in Structure Search?
- What is expected to happen to WebCSD (version 1)?
- How does the substructure search work in the CSD web interface (SMARTS)?