FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
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Can I deposit large CIFs that include reflection data?
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How do I set up a journal deposition scheme with the CCDC?
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I need to access pre-publication data to referee a paper, how do I get this?
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My Access Structures search returns only the first 30 records for my search, what do I do?
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I am unable to deposit my data using IE9 or below, what should I do?
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How should I reference the CCDC deposition number in my paper?
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I've found an entry in the CSD which either contains an error or does not correctly reflect the original publication. Who should I notify?
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How do I set up IsoStar hyperlinking to my CSD database after installation?
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When using the Access Structures service the 3D structure took a long time to load
Top Support Solutions
Newest Support Solutions
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