What can we help you with?
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Why does the structure I am viewing have no crystallographic information?
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Where do I deposit data not accepted by the CCDC?
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Can I get access to structure factor data associated with a structure?
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Can I download a copy of my own data?
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What data can I download from the CCDC?
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Where do I request data not included in the CSD?
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What is a CIF?
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Does CCDC provide counter compliant usage statistics for access to WebCSD?
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Which data items do I deposit?
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How do I install an IP-based CSD-System licence key?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- Why is my structure search query not highlighted in the 2D diagram sometimes?
- How can I share a structure I have deposited?
- One of my structures isn’t listed on ‘My Structures’ what should I do?
- What is a Reduced Cell Check and what should I do if the structure I am depositing has hits?
- Why have I found surprising results when structure searching in WebCSD v2?