For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Why does the structure I am viewing have no crystallographic information?
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Where do I deposit data not accepted by the CCDC?
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Can I get access to structure factor data associated with a structure?
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Can I download a copy of my own data?
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What data can I download from the CCDC?
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Where do I request data not included in the CSD?
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What is a CIF?
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Does CCDC provide counter compliant usage statistics for access to WebCSD?
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Which data items do I deposit?
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How do I install an IP-based CSD-System licence key?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- Mogul/MOE Interface Setup Instructions
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- PreQuest
- How do I view anisotropic displacement parameters (ADPs) for CSD entries?
- After installing the CSD System software on Ubuntu some desktop shortcuts are blank and when clicked on say they are untrusted