FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Synchrotron Data in the CSD
-
How can I find crystal structures analysed at high pressure in the CSD?
-
What is the the Service Level Agreement for support of CCDC customers?
-
Free Mercury is complaining that the database requires a CSD licence
-
Authors’ names in the CSD: how to add them correctly? How to search for them?
-
I'm getting messages that my licence has expired
-
What are the advantages and disadvantages of activating via a local licence server?
-
Installation of the 2023 CSD Portfolio Software and Data
-
How many MOFs are there in the CSD?
-
How can I automate the CSD Portfolio installation process
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak