For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How long does it take for CSD Communications and structures published in associated scientific articles to be curated?
-
When will a data DOI be assigned to my structure?
-
What is a Reduced Cell Check and what should I do if the structure I am depositing has hits?
-
How do I view anisotropic displacement parameters (ADPs) for CSD entries?
-
Use of ConQuest's 3D Visualiser on Mac Retina Displays
-
How can I check if my structure has been published before?
-
Are there any tools available to help produce a CIF?
-
Which other formats are accepted if I don’t have a CIF?
-
How should I name data_ values in the CIFs I am depositing?
-
How do I obtain data already deposited with the CCDC?
Top Support Solutions
Newest Support Solutions
- New CSD SQL database format for CSD-Crossminer
- Why do I see an ‘Operation Failed’ message when trying to open my database in CSD Editor?
- How can I tell where the CSD Editor is saving edits to my database?
- In CSD Editor what does the colour coding in the identifier list signify?
- How should I deal with disordered structures in CSD Editor?