For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Neutron Diffraction Data in the CSD
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What can I do if Mercury and Hermes won't install the latest software and data updates?
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What happens to unpublished data stored at the CCDC?
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What is the size of the Cambridge Structural Database (CSD)?
ConQuest CSD CSD Python API Mercury
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How long does it take for CSD Communications and structures published in associated scientific articles to be curated?
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When will a data DOI be assigned to my structure?
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What is a Reduced Cell Check and what should I do if the structure I am depositing has hits?
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How do I view anisotropic displacement parameters (ADPs) for CSD entries?
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Use of ConQuest's 3D Visualiser on Mac Retina Displays
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How can I check if my structure has been published before?
Top Support Solutions
Newest Support Solutions
- Activating the CSD Python API
- ConQuest crashes with "Failed to execute script csds" error message
- I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file
- I am unable to upgrade to the 2020 version of the CSD software, how do I continue using an older version?
- CCDC Software is currently incompatible with macOS 11 Big Sur