FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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CSD Portfolio software suites requirements and supported platforms
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Finding data from the journal Angewandte Chemie
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Retractions in the Cambridge Structural Database
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How can I purchase additional licences?
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What should I do if checkCIF/PLATON times out during the web deposit process?
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What data format is available for download from the Access Structures service?
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Does the CCDC accept Structure Factor data?
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Why does the structure I am viewing have no crystallographic information?
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Where do I deposit data not accepted by the CCDC?
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Can I get access to structure factor data associated with a structure?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak