FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
CSD Portfolio software suites requirements and supported platforms
-
Finding data from the journal Angewandte Chemie
-
Retractions in the Cambridge Structural Database
-
How can I purchase additional licences?
-
What should I do if checkCIF/PLATON times out during the web deposit process?
-
What data format is available for download from the Access Structures service?
-
Does the CCDC accept Structure Factor data?
-
Why does the structure I am viewing have no crystallographic information?
-
Where do I deposit data not accepted by the CCDC?
-
Can I get access to structure factor data associated with a structure?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak