FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Can I send data after publication?
-
My Access Structures search returns some unsuccessful hits, what do I do?
-
I find searching for polymeric structures difficult and I get results I don't fully understand. Can you explain how polymeric structures are defined so I can tailor my searches to be more effective?
-
How do I find out more about Z' (number of molecules per asymmetric unit) in the CSD?
-
How can I download data for a particular compound?
-
How should the deposition number for a CSD Communication be referenced in a paper?
-
What are the criteria for deposition to the CCDC?
-
How do I get Mercury to recognise that I have a version of the CSD database installed?
-
What is CSD-Xpedite?
-
What happens to my data once they have been submitted?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak