For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I find out more about Z' (number of molecules per asymmetric unit) in the CSD?
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How can I download data for a particular compound?
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How should the deposition number for a CSD Communication be referenced in a paper?
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What are the criteria for deposition to the CCDC?
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How do I get Mercury to recognise that I have a version of the CSD database installed?
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What is CSD-Xpedite?
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What happens to my data once they have been submitted?
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CSD Portfolio software suites requirements and supported platforms
ConQuest CSD CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
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Finding data from the journal Angewandte Chemie
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Retractions in the Cambridge Structural Database
Top Support Solutions
Newest Support Solutions
- Picking atoms in Mercury or Hermes is not working on MacOS
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- Applications such as Mercury or Mogul fail to open on Windows
- Updating my CSD software installation to the 2022.2 release fails on Linux
- How do I activate the software for all users?