For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Are there any tools available to help produce a CIF?
-
Which other formats are accepted if I don’t have a CIF?
-
How should I name data_ values in the CIFs I am depositing?
-
How do I obtain data already deposited with the CCDC?
-
I do not want to publish my structure, can it still be included in the CSD?
-
What happens if I can’t use the web deposit form to deposit data?
-
How do I download CIFs from the Access Structures service?
-
The JSmol menu didn’t open on a tablet
-
Who should I feedback comments about using checkCIF/PLATON as part of the deposition service to?
-
How should I reference published CSD data in my paper?
Top Support Solutions
Newest Support Solutions
- Activating the CSD Python API
- ConQuest crashes with "Failed to execute script csds" error message
- I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file
- I am unable to upgrade to the 2020 version of the CSD software, how do I continue using an older version?
- CCDC Software is currently incompatible with macOS 11 Big Sur