FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What other software and/or data components should I install to make use of functionality I want to access?
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Installation of the 2022 CSD Portfolio Software and Data
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How can I publish my historic structures or thesis structures?
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Electron Diffraction Data in the CSD
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Using old in-house databases with the latest CSD Portfolio
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How can I deposit inorganic data into the ICSD?
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Neutron Diffraction Data in the CSD
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What happens to unpublished data stored at the CCDC?
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What is the size of the Cambridge Structural Database (CSD)?
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How long does it take for CSD Communications and structures published in associated scientific articles to be curated?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak