For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Are there any tools available to help produce a CIF?
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Which other formats are accepted if I don’t have a CIF?
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How should I name data_ values in the CIFs I am depositing?
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How do I obtain data already deposited with the CCDC?
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I do not want to publish my structure, can it still be included in the CSD?
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What happens if I can’t use the web deposit form to deposit data?
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How do I download CIFs from the Access Structures service?
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The JSmol menu didn’t open on a tablet
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Who should I feedback comments about using checkCIF/PLATON as part of the deposition service to?
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How should I reference published CSD data in my paper?
Top Support Solutions
Newest Support Solutions
- Updating an existing local licence server after obtaining a new licence
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- ConQuest crashes with "Failed to execute script csds" error message
- I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file