FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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When will a data DOI be assigned to my structure?
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What is a Reduced Cell Check and what should I do if the structure I am depositing has hits?
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One of my structures isn’t listed on ‘My Structures’ what should I do?
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How do I view anisotropic displacement parameters (ADPs) for CSD entries?
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When is inorganic data deposited at the CCDC transferred to the ICSD?
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Use of ConQuest's 3D Visualiser on Mac Retina Displays
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Why have the CCDC and FIZ Karlsruhe collaborated?
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How can I associate raw data stored with another repository to my deposited structures?
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How can I check if my structure has been published before?
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Are there any tools available to help produce a CIF?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak