For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I set up IsoStar hyperlinking to my CSD database after installation?
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When using the Access Structures service the 3D structure took a long time to load
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Can I send data after publication?
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How many MOFs are there in the CSD?
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My Access Structures search returns some unsuccessful hits, what do I do?
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I find searching for polymeric structures difficult and I get results I don't fully understand. Can you explain how polymeric structures are defined so I can tailor my searches to be more effective?
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How do I find out more about Z' (number of molecules per asymmetric unit) in the CSD?
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Why does the structure I am viewing spin slowly in my browser?
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How can I download data for a particular compound?
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How should the CCDC deposition number for a CSD Communication be referenced in a paper?
Top Support Solutions
- Which platforms are supported?
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- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
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- PreQuest
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