What can we help you with?
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Can I send data after publication?
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How many MOFs are there in the CSD?
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My Access Structures search returns some unsuccessful hits, what do I do?
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I find searching for polymeric structures difficult and I get results I don't fully understand. Can you explain how polymeric structures are defined so I can tailor my searches to be more effective?
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How do I find out more about Z' (number of molecules per asymmetric unit) in the CSD?
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Why does the structure I am viewing spin slowly in my browser?
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How can I download data for a particular compound?
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How should the CCDC deposition number for a CSD Communication be referenced in a paper?
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What are the criteria for deposition to the CCDC?
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How do I get Mercury to recognise that I have a version of the CSD database installed?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- Why is my structure search query not highlighted in the 2D diagram sometimes?
- How can I share a structure I have deposited?
- One of my structures isn’t listed on ‘My Structures’ what should I do?
- What is a Reduced Cell Check and what should I do if the structure I am depositing has hits?
- Why have I found surprising results when structure searching in WebCSD v2?