After you deposit a structure through the deposition service the data is processed into our internal CSD-Xpedite system. During the process the data goes through a number of checks and this may take some time. Until the data has been added to our systems the details of the structure will not be displayed in your My Structures view.
If you believe that a recently deposited structure is missing from your view then please email firstname.lastname@example.org
Need more help?Contact CCDC Support online, or by email.