FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How many MOFs are there in the CSD?
… file within their installation in a location like this (example given for default Windows installation): %USERPROFILE%\CCDC\ccdc-data\csd\subsets\CSD_MOF …
-
How do I use CellCheckCSD?
… CellCheckCSD is best used via third-party XRD data collection programs that act as an interface to it, such as Rigaku's CrysAlisPro, or Bruker's APEX2 …
-
How does the formula search work in WebCSD?
… , but they should correspond to the contents of the structure and our curation guidelines. Our guidelines ensure that we have a standard way of representing data …
-
CSD Portfolio software suites requirements and supported platforms
… : Disk Space: A complete install requires 37GB (7GB software, 30GB data) Approximately 50GB free disk space will be required during installation to allow …
-
How do I add or remove software / data from an existing install?
… How do I add or remove software / data from an existing install? …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11